As a software product provider or vender, whether you need to make a deal, show progress to your clients, or simply illustrate how your product works, you will need to demo your software product. “We created great software products, and we need better marketing tools to demo our products to make [...]
THE BASICS OF ASSERTIVENESS
Ever wonder what assertiveness really is? Ever wonder
why it is important? Ever wonder how to be assertive?
In my work as an outpatient psychologist, I run across
eight types of problems every day. One of them is how to be
assertive. [...]
Last week, I shared how I get a shock every April 15th by the number of phone calls my office gets from the public looking for help with filing an extension. This April 15th didn’t disappoint!
Several of the callers knew they needed a federal extension, but they weren’t always sure about the state extension. [...]
Golf is an amazing mirror of life. Yes, other sports provide life lessons as well, but golf happens to be my favorite sport and the one I understand the best. It is an addiction, a mystical experience, a test of character, an escape, a source of rare joy and excruciating pain. No psychological test will [...]
My work in organizations involves dropping habitual ways of perceiving in order to contact a fresh and subtle perceiving "under the surface" of what is going on. That deeper sense of perceiving allows the emergence of what I call the Engaging Leader, or the genuine expression of myself and the collective.
If we want to develop [...]
If you have done your homework then you are ready to organize and develop what will be your online content. Your content is very important as it will be used for promoting you, your work, and your website. Content serves a variety of purposes; it displays public relations, target marketing, and general information to build [...]
Mistake #1 – Thinking about what you’re going to play
A lot of students think there should be some kind of preparation before improvising on the piano. They are right! There should be some thought as to the sound, tonality, key – but once these choices are made the thinking should stop and the playing should [...]
Ah, the wretched pain of delegation. It comes easy to some people. But others ? you know who you are ? would rather undergo a double root canal than hand over a task and walk away from it.
The good news is that this is a disease you can recover from. And the better [...]
By sharing how well you are doing and how well your expectations are met, your people get to understand better. So, frequent, realistic, objective feedback is not seen as criticism, more a way of each in your team helping each other get better, building on the success you already have.
So, why does Feedback work?
It’s [...]
In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers. While [...]