Latest Articles on customer service @ select articles

Automatic Wrapping and Handling Systems

By Eric Thomas ⋅ September 1, 2009

Industrial equipments include heavy machinery which is indispensable for day to day operation of any industry or company. They are special in nature and so they carry high price tags. However such expensive equipments can be acquired by way of industrial equipment financing provided by some genuine financing companies.
You might be asking, what makes them [...]

AATHITI DEVO BHAVA

By Eric Thomas ⋅ August 25, 2009

AATHITI DEVO BHAVA: The underlying truth!!
India is a country where guest is considered as equal as “GOD”. This article will show the reality behind it? We talk allot about serving other. From some of the live example we will try and understand what service means and how much importance we give to it in our [...]

Attention – All Independent Retailers

By Eric Thomas ⋅ August 24, 2009

Attention – All Independent Retailers.
Are you prepared to look at the basics of your retail premises. Deal with some of the areas that are appropriateto your business health.
Let me share with you five top tips. Five secrets of successful retail revealed.
Tip number 1. Customer focus. Take the time to assess your staff [...]

Compelling Customer Loyalty Programs

By Eric Thomas ⋅ August 23, 2009

Customer loyalty programs were first implemented on a wide scale basis by S&H Green Stamps in the 1930’s. Consumer purchases were rewarded with stamps which could be redeemed for products. In the decades since, companies of all sizes have sought to replicate the success of the Green Stamps project. The creation of compelling promotional [...]

Rewards Program and Customer Loyalty

By Eric Thomas ⋅ August 23, 2009

The word customer loyalty is employed to explain the performance of repeat consumers, in addition to those that recommend good scores, reviews, or testimonials. A few customers do an exacting company a great overhaul by offering positive word of mouth advertising regarding a creation, telling associates and family, thus adding up them to the figure [...]

Foolproof Customer Service Strategies (That Only A Fool Would Try!)

By George ⋅ December 30, 2008

Ever notice how customer service varies from store to store? You walk into some stores, and before you can say “Buzz off!” a salesperson asks “May I help you?”
“No thanks.”
“May I help you?” asks another.
“No thanks.”
“May I help you?” asks a third.
When the store runs out of salespeople, you get to see the merchandise. [...]

Dont Work with Jerks: How to Recognize a Difficult Client Early

By George ⋅ December 29, 2008

Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said “Yes.”
Into every professional practice falls a little rain, or better said…walks in a nightmare client. You start losing sleep by a couple of hours every night, you keep thinking about her [...]

How CRM Software Works — Creating Customer Satisfaction with a Click

By George ⋅ December 29, 2008

When people ask, "What is CRM?" the literal answer is, "Customer
Relationship Management," but that doesn’t really convey much in terms of what
all CRM does for a business. This CRM definition is too narrow to really
explain everything the system does if it is working to its fullest potential and
is user-friendly enough to expand and grow as [...]

Creating the Right ?Viral Reputation?

By George ⋅ December 28, 2008

Unless you are brand new to business, or have been under a rock for quite some time – one key marketing technique (which isn’t new) – is called ‘Viral’.
Based on the word ‘virus’ – viral marketing or viral business simply means it ’spreads’ like a virus.
The roots of online viral marketing really took off [...]

Invalid Excuses for Poor Business Results – The Weather

By George ⋅ December 27, 2008

Note to Kmart: It wasn’t about the weather
In the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The chain was opening more store each year than some of their competitors had in their entire chain [...]

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