George
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say “Buzz off!” a salesperson asks “May I help you?”
“No thanks.”
“May I help you?” asks another.
“No thanks.”
“May I help you?” asks a third.
When the store runs out of salespeople, you get to see the merchandise. [...]
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said “Yes.”
Into every professional practice falls a little rain, or better said…walks in a nightmare client. You start losing sleep by a couple of hours every night, you keep thinking about her [...]
How CRM Software Works — Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer
Relationship Management," but that doesn’t really convey much in terms of what
all CRM does for a business. This CRM definition is too narrow to really
explain everything the system does if it is working to its fullest potential and
is user-friendly enough to expand and grow as [...]
Creating the Right ?Viral Reputation?
Unless you are brand new to business, or have been under a rock for quite some time – one key marketing technique (which isn’t new) – is called ‘Viral’.
Based on the word ‘virus’ – viral marketing or viral business simply means it ’spreads’ like a virus.
The roots of online viral marketing really took off [...]
Invalid Excuses for Poor Business Results – The Weather
Note to Kmart: It wasn’t about the weather
In the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The chain was opening more store each year than some of their competitors had in their entire chain [...]
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They’re right no matter what!
But I’m sorry to disagree with you. As small, honest and legitimate businesses – we have a tendency to place our product quality above money. While this is the “right” way of building [...]
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.
1. People want you to show an interest [...]
Add Value – And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.
Mediocre is a strong word for average. That’s where your experience as a customer is not memorable, nothing special – under-whelming might be a good word!
The problem [...]
Customer Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course – your products and services in general need to be good. If you offer lousy uptime there is not really a reason to be [...]
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset customer. I was arriving on a late inbound flight and connecting with the last flight out on the same airline, but the connecting flight left without me! At first, I was furious when told to wait in a line of 300 people to resolve my [...]
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